Shipping & Delivery Information

We are pleased to offer shipping for paintings (measuring up to 150 inches) and three-dimensional works, including ceramics. We ship to destinations across Canada and the U.S.A., including Hawaii, Alaska, and Puerto Rico:

• Shipping within Canada starts at $95.
• Shipping to the U.S.A. starts at $195*.

*Please note that any brokerage processing fees are the responsibility of the receiver and will be charged by the brokerage company in the destination country.

For oversized and fragile items, the following rates apply (additional crating fees may be required):

• Canada: From $250*
• U.S.A.: From $350*

Oversized/fragile rates cover items up to 50 lbs; shipments exceeding this weight will incur additional costs.

For shipping inquiries outside of Canada and the continental USA, please reach out to us for a personalized quote at info@theart-department.ca.

Shipments Within Canada

Local Delivery (Vancouver Island)

Purchases for delivery on Vancouver Island will be handled by a local carrier.

Taxation & Provincial Rates

GST and PST apply to all shipments within British Columbia. For other provinces, Harmonized Sales Tax (HST) or the 5% Federal GST will be charged based on the destination:

• New Brunswick – 15%
• Newfoundland and Labrador – 15%
• Nova Scotia – 15%
• Ontario – 13%
• Prince Edward Island – 15%

For the following provinces, where the GST and the PST have not be harmonized, the 5% GST portion will only be charged on shipments out of the province of British Columbia:

• Alberta
• Manitoba
• Northwest Territories
• Nunavut
• Quebec
• Saskatchewan
• Yukon

Canadian orders are typically packaged and shipped within 5 to 10 business days.

International Shipping

Shipping to the U.S.A.

All artwork shipped outside of Canada is exempt from Sales Tax. Original artwork is duty-free when entering the U.S.A. Please note that brokerage fees may be applied by U.S. customs brokers. For all other international destinations, please request a custom quote.

Preferred Carriers

We partner with trusted carriers including Purolator, Loomis, Canpar, FedEx, and UPS. 

Please note:

• A signature is required upon delivery.
• Deliveries typically occur Monday through Friday during standard business hours.
• A tracking number will be emailed to you so you can monitor your shipment's progress.

Packaging

To ensure your purchase arrives safely, all items are carefully packaged in durable shipping boxes or custom-built wooden crates, depending on the item's size, destination, and value.

Oversized Artwork

Crates or packages exceeding 150 inches will be handled by our preferred freight forwarders to ensure professional transit.

Damage & Condition Reports

All artwork includes a condition report and certificate of authenticity.

Please inspect your shipment immediately upon arrival. Note any visible damage to the packaging with the carrier present.

Notify The Art Department immediately of any damage found after opening by emailing info@theart-department.ca.

While we are not responsible for damage occurring during transit, we will work closely with the carrier to reach a satisfactory resolution.

Returns

All sales, including commissioned works, are final. Shipping costs are the responsibility of the purchaser.

Layaway

The Art Department offers a zero-interest layaway payment plan. A 25% deposit is required, with a second 25% payment within thirty (30) days. Upon payment of 50% of the total (inclusive of tax), the remaining balance can be paid in monthly installments over 6 months. Upon receipt of full payment, delivery will be arranged. No interest is charged for the duration of the plan. Cancellations are not offered on layaway plans.

Art Dimensions & Sizing

All website dimensions are in inches. Paintings are listed as unframed unless otherwise noted.